Frequently asked questions
Products
Understand the materials and characteristics of our handmade products, as well as all styles available. It's a cuteness overload, no doubt about it! 🥰
Our products are made from a water-based composite that doesn't contain any solvents and VOCs like regular resins.
It's quite comparable to stone. A little lighter in weight but still very durable. Smooth to the touch and heavier than traditional resin products.
Some of our products like the Rainbow Trays can weigh up to 2kg.
Due to the nature of the material and making process there may be some air bubbles on the surface of our products, but we try our best to limit these as much as possible. With all products being handmade this isn’t always guaranteed.
These are all different styles that can be used to make a product.
Terrazzo - is a pattern similar to the original Italian terrazzo floors that consists of small, irregular shapes embedded into the material. It's a more complex and time consuming technique thus we only make it available in products that have a flat surface.
Splatter - this style gives a final result of scattered random drops similar to flicking paint with a brush.
Mono - this style contains single colored products.
Duo - this style contains multiple single colored sections (e.g. color block).
Swirl - this style can be best compared to a marble like pattern.
Everything is made to order or done in small quantities by hand to reduce waste, so slight variations in colours and patterns may occur within the same product listing. We do try our best to keep everything as consistent as possible but it really emphasises the handmade and unique nature of the products.
All items are sealed and can be cleaned with a damp cloth and mild soap. Using any harsh cleaning products or harsh scrubbing will damage the surface of your piece. We advise to wipe up any strong contaminants, such as wine or coffee, as quickly as possible to prevent staining.
Although our products are sealed with a sealer making it water-resistant, they are not dishwasher or microwave safe.
All our products are sealed with a food safe, solvent free, non-toxic sealer making it water-repellant, not waterproof.
Food-safe means it can come in contact with food and not create a food-safety hazard. Although our products are sealed with a food-safe sealer, they are not tested, nor meant to eat food off of.
Definitely YES! We love to customize our products to YOUR needs, without extra costs! If you see something you like, but would prefer it in different colors to f.e. better suit your interior we are more than happy to try and make it for you.
You can find a symbol with three colored circles that when selected shows an extra field for you to enter your color choices. Of course if you want to complete it with a picture or would like to discuss some options first, just contact us on social media or send us an email.
Please keep in mind that custom orders take longer for us to produce, can’t be cancelled or returned and are excluded from any discounts and/or promotions.
Sustainability
We try and run our business as sustainable as possible. Check our efforts and see how you can contribute 💚
We try and run our business as sustainable as possible. Below are some of the things we do to minimize our impact on the environment:
- All of our packaging is completely plastic-free, recyclable and/or biodegradable
- We use biodegradable void-fill made from corn starch, which can be reused, effortlessly composted or conveniently dissolved in water
- Our shipping boxes are mostly reused and / or made from uncolored corrugated cardboard
- Our packaging tape is made from cellulose and doesn't contain any chloride or dyes
- For branding purposes we use wooden stamps with soy-based inks
- Almost all the materials we use in the creation of our products are made from silicone, making them reusable over and over again
Furthermore our products are made from a water-based composite material doesn't contain any harmful solvents and VOCs like traditional resins or epoxies.
You can contribute to our mission by making purchases from small companies that are consciously contributing to sustainability.
If you have a small business yourself, try and see where you can make more sustainable decisions (like where you buy or how you ship and / or package your products).
Payments
Having issues with your payment? Quickly check which payment methods we accept 💳
We accept payments trough:
- Apple Pay
- Bancontact
- Credit card (Visa, Mastercard, American Express, Cartes Bancaires and CartaSi)
- iDeal
- PayPal
We accept the following international credit cards:
- Visa
- Mastercard
- American Express
- Cartes Bancaires
- CartaSi
Orders
Rest assured we do our best to get your order to you as quickly as possible 🚚💨
Handmade products take more time to make and ship (5-7 working days), but trust us - it's worth the wait!
However, if you're in a real hurry, reach out to us on social media or email, and we'll do our best to expedite your order. We will notify you when it has been sent!
Candles and products for creators are normally always in stock and ready to be shipped the next business day.
You have the ability to cancel your order as long as it's not yet shipped (in status "Processing"). You do this by going to the "Orders" page in your account, selecting the order and pressing the "Cancel" button.
It's not possible to change an existing order. In case of changes you need to cancel the original order and place a new one.