Shipping Options & Costs
We offer free shipping when your order reaches a minimum amount, the option will automatically be added during checkout.
No one likes surprise costs when shopping online so below you can find a table with all possible shipping costs per country/region.
|Zone||Minimum order amount for free shipping||Home delivery||Service point delivery|
|Belgium & Germany||€70,-||€7,95||€5,95|
|Austria & Luxembourg||€70,-||€8,95||€6,95|
|Bulgaria, Finland, Greece, Lithuania, Norway & Switzerland
|Other countries in Europe||€90,-||€12,95||–|
|Other zones (< 2kg)||€120,-||€26,95||–|
|Other zones (> 2kg)||€150,-||€29,95||–|
|Other zones (> 3kg)||€180,-||€32,95||–|
|Other zones (> 4kg)||€210,-||€35,95||–|
|Other zones (> 5kg)||€240,-||€38,95||–|
|Other zones (> 6kg)||€270,-||€41,95||–|
Feel free to reach out to us on [email protected] or on social media if on checkout a shipping method is not available.
Service point delivery
We work with DPD as a transport partner.
Don’t want to leave your house to receive your order? No problem, we’ll make sure it gets delivered to your doorstep. For this we work with existing partners like DHL, DPD and PostNL.
Living in Tilburg? Then it’s possible to select “Local pickup” during checkout. With this option selected you can come and pick up your order from our studio in Tilburg (The Netherlands) and don’t pay any shipping costs. We will contact you shortly after order confirmation to schedule a pickup date/time.
Razzo Studio is not responsible for any packages that are lost or damaged.
We ask that you please contact the courier with any queries or concerns first, if you are unable to get an adequate answer please email [email protected] or send us a message on social media to look into any shipping issues.
In case an order is deemed ‘undeliverable’ and is returned to us, you will receive a refund for the products but not the shipping costs.
If you’d like to return or exchange an item, get in touch with us by sending an email to [email protected].
Unfortunately we are unable to cover any shipping costs but will always refund the item itself upon receipt, provided it is returned unused and in one piece.
If an item is defective on arrival, please get in touch as soon as possible so that we can resolve this.Please keep in mind that custom orders can’t be cancelled or returned.
Damaged Product? 🙁
Pictures of the damaged products
Picture of the shipping box
Picture of the shipping label on the box